Need to Contact Us?
Have questions and don't know how to get your answers?
We're an internet-based company, so we've focused on making email our number one support method. It gives us the ability to route your questions to the appropriate product, billing or tech support expert, and to keep your issue with that person for continuity.
If you have questions about a product or can't find the answer under Help, there are several ways to reach out to us.
Fastest & Most Effective Service – Choose the "Contact Us" link
Send us a message through the Contact Us link, and we will respond to your help ticket (as we call them) usually within 3 business days. We want to know exactly how we can help, so the more details you give, the faster we can give you the right answer.
Email Us at firstname.lastname@example.org
We'll review your help ticket and get back to you within 3 business days. Please provide details in your email about your account and exactly how we can help — the more information, the better!
To Order, Make Payments or Cancel Your Subscription
You can place orders 24/7 at www.InstantChurchDirectory.com.
If you're already a subscriber, you can log in and make payments or cancel online under My Account.
If you feel the need to speak with someone over the phone, we like to establish communication first via email exchanges through the Contact Us link or through our email address. It helps give us background information so we can assist you better and route your questions to the correct expert. Through email exchanges, we also can provide help documents, screenshots, attachments and other resources you might find beneficial now and for reference later.
If you'd like to place an order, make a credit/debit card payment or cancel by phone, you can call us at 1 800 992-2144. Please know we have a limited number of colleagues answering the phones, so you may be asked to leave a message. We will reach out to you within 3 business days. We are open for calls from 9 a.m. – noon and 1 p.m. – 5 p.m., ET.
Calls related to technical questions, troubleshooting or product details will generate a help ticket, and our support team will respond to your questions via email first.
After hours and need an answer fast?
Don't forget we have a great library of searchable help documents that may hold the answers to your questions. Don't forget to visit it at help.instantchurchdirectory.com