Have questions or need to contact us?

We're an internet-based company, so we've focused on making email our number one support method. It gives us the ability to route your questions to the appropriate product, billing, or tech support expert and to keep your issue with that person for continuity. Additionally, corresponding via email allows us to maintain a record of your conversation, making it easier to assist you if you need to reach out again in the future.

If you have questions about a product or can't find the answer under Help, there are several ways to reach out to us.

Fastest & Most Effective Service – Choose the "Contact Us" link

Send us a message through the Contact Us link, and we will respond to your help ticket (as we call them) usually within 3 business days. We want to know exactly how we can help, so the more details you give, the faster we can give you the right answer.

Email Us at service@instantchurchdirectory.com

We'll review your help ticket and get back to you within 3 business days. Please provide details in your email about your account and exactly how we can help—the more information, the better!

To Order, Make Payments, or Cancel Your Subscription

You can place orders 24/7 at www.InstantChurchDirectory.com.

If you're already a subscriber, you can log in and make payments or cancel online under My Account.

Phone Support & Scheduling Calls

We primarily handle support through email to ensure we have all the necessary details and can provide thorough assistance, including help documents, screenshots, and other resources for your reference. However, in rare cases—such as complex technical issues—we may schedule a call with a specialist if needed.

If you call our 800 number, please note that it serves as a voicemail service. Leave us a message, and we will respond via email within 3 business days.

After hours and need an answer fast?

Check our Help section for commonly asked questions and troubleshooting guides that may provide the solution you need right away.