Troubleshooting Member Login Issues

The most common Log In issue members actually an accidentally mistyped email address or password is often the cause of a Sign-in failure.

If a member was previously in the directory and now find that is asking them to Create Login or Sign In, click on the “Sign In” Button to log back into your Church Directory.   

If they do not remember your password, click on "Sign In" >> “Forgot Password?”  link and follow the instructions to reset their password.  They will need to then follow the steps to reset their password.

Passwords are case sensitive, so check upper and lower case.

Here are some additional tips for troubleshooting if a Member is having Trouble Logging in:

Check that the member is using the same email address listed in your directory.  Keep in mind it must be an exact match, so be sure to check for spelling and extra spaces or characters as well.  

If you are listing emails in the family email section, such as Henry:example@email.com the program will not be able to match the directory, be sure there is a space between the name and the email itself. 

Member did not receive confirmation email:

Confirmation emails are sent immediately, so if a member has still not received a confirmation email from our program, first ask them to check their SPAM / Junk folders.  It may also be in other folders such as "Update" if they are using Gmail.

If they still do not have a confirmation email, you may submit a request for your member through our website under "Contact us".  Be sure to include the member's email address and we will resend the link to them. 

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