Check Member Login Status
Get a quick overview of who’s using your directory — and troubleshoot member access with ease.
View Stats
The first tool available to you is Directory Stats.
When you click the View Stats button under Member Login Status, you’ll see:
- How many families and emails have logged in
- Whether members are using the mobile app or the website
- A list of recent logins, including which family member signed in, when, and using which device
This is a great way to check member engagement and spot any login trends.
Check Member Email Status
If a member is having trouble logging in, you can quickly check their email’s login history and any issues:
- Under Member Login Status, enter their email address in the Email field.
Click Check Status.
You’ll see:
- Whether the email is listed in your directory
- If it appears in more than one family (which can block access)
- A list of recent successful login attempts (if available)
Tip: Make sure the email entered in the directory exactly matches the one the member is using to sign in.