Understanding the Member Apps

What is the Instant Church Directory Member App and Website?

The Instant Church Directory Member App is a free tool that allows your members to view your church’s directory on their iPhone, iPad, iPad Mini, Android device, or through a web browser.

Note:

Throughout this article, “Member Apps” refers to both the mobile app and the online member directory at members.instantchurchdirectory.com.

Members can:

View church and staff information
Search and view family listings
Call, email, or text directly from the app (if contact details are available)

Any updates made in the online Admin site will automatically sync to members’ devices, ensuring they always have the latest version of the directory.

How do I enable the Member Apps?

To share your directory through the Member Apps:

Go to the Member Apps section in the Admin site.
Check the Enabled box to turn on access. (By default, access is disabled.)

Once enabled, members can sign in using the email address listed in the directory.

In the Member Apps section, you can also:

Share download links for the app and website
Turn on optional Two-Factor Authentication (MFA)
Choose which directory sections are visible

Who can access the app?

Any individual with an email address listed in the directory (under their family listing) can download and sign in to the Member Apps.

Members marked as Inactive will not be able to sign in.
If someone already has the directory on their device and is later marked Inactive, their access will be disabled until they’re set back to Active.
All data is protected by SSL encryption — only you and your members can access your church directory.

Will the password I use as the administrator work on the Member App or Online Member Directory?

No. The Admin login is separate from the Member login.

Your Admin password will not work in the Member Apps.
Members must log in using the email address listed in the directory.

Learn how to sign in to the Member App.

Learn how to sign in to the Members' Directory Website.

Why aren't my updates showing on the Mobile Apps and Member's Directory Website?

The Member Apps automatically sync updates from the Admin site about once an hour—or sooner, depending on activity.
To force an update, tap the circular refresh icon in the upper right corner of the Families List in the app. This will immediately sync any recent changes.

Note:

Images may take longer to sync than text-only updates.
If “Sync on Wi-Fi only” is turned on but the device isn’t connected to Wi-Fi, syncing will pause until Wi-Fi is available.
- Check this setting under Menu > Settings in the app.
- A slow connection can also delay syncing.