How To Transfer Ownership of an Instant Church Directory Account

If your church needs to transfer ownership of your Instant Church Directory (ICD) account to a new person, follow these steps to ensure a smooth transition.

Steps for the Current Account Owner

The current administrator must complete the following actions:

1. Update the Account Information:
   • Log in to your account.
   • Go to My Account and update the Name and Email Address to reflect the new owner.
   • Go to Manage Editors and update editors appopriately (note: if you are promting an editor to the owner, delete them as editor.)
2. Update Editors:
   • Go to Manage Editors and update the list of editors as needed.
   • If you are promoting an editor to the new owner, first delete them as an editor, then update the primary account information as described in Step 1.
3. Password Reset for the New Owner:
   • The new owner should use the Reset Password option on the login page to create their own password.
4. Update Payment Method (If Needed):
   • The new owner should go to Manage Billing Information to update the payment details for the account.

If the Current Owner Cannot Make the Transfer

If the previous administrator has left and did not transfer ownership, we require formal verification before making any changes.

• The church must send us a written request (letter or email from an official church email address) stating:
  • The name and email of the previous account owner
  • The name and email of the new owner
  • A statement confirming that this transfer is authorized by the church leadership

Once we receive this request, our team will review it and process the transfer accordingly.

Protecting Your Account from Unauthorized Changes

For security reasons, we will not transfer account ownership without either:

• The current owner updating the account details, or
• A formal written request from the church leadership.

This policy ensures that unauthorized individuals cannot take control of an account. If you suspect fraudulent activity, please contact our support team immediately.

For more insights on preparing for staff transitions, check out our blog post: Tips for Exiting a Church Staff Member.

Need further assistance? Contact our support team for help.