Can't Log In? Troubleshooting Tips for Members
This article helps troubleshoot common login issues members might experience when trying to access the Instant Church Directory Member Website or Member App—especially during the transition to secure sign-in links. While existing members may still use passwords, all new logins default to secure email links.
Transitioning to Secure Sign-In Links
Existing Users with Passwords
- You can still log in using your email and existing password.
- If you’d like to switch to a secure sign-in link:
- Go to members.instantchurchdirectory.com
- Enter your email as listed in the directory
- Click Send Secure Sign-In Link
- Check your email and follow the link to sign in
New Users
- All new members will use secure sign-in links.
- To access the directory:
- Make sure your email address is included in the directory
- Visit members.instantchurchdirectory.com
- Enter your email and click Send Secure Sign-In Link
- Follow the link in your email to log in
For step-by-step help with Secure Sign-in Links, visit this article:
Security Reminder
If you’re accessing the directory on a public or shared device:
- Do not use the “Remember Me” feature
- Be sure to log out when finished
- For added security, consider clearing your browser cookies
Troubleshooting Tips
1. Your Email Isn’t Recognized
- Double-check your spelling and email format
- Make sure your email address is listed correctly in the directory
- Contact your church directory administrator to confirm or update your email
2. You Didn’t Receive the Email
- Look in your spam, junk, or promotions folders
- Confirm you’re checking the right email inbox
- Return to the site and request a new secure sign-in link
3. The Sign-In Link Expired
- Sign-in links expire after 24 hours
- Return to the site and request a new link
4. Two-Factor Authentication Isn’t Working
- Use the most recent code if you’ve requested more than one
- In email threads (like Gmail), be sure to open the most recent message
- Wait a few minutes before trying again
Need Help?
If you’re unable to resolve the issue using the steps above, please reach out to your church directory administrator. For security reasons, Instant Church Directory support cannot troubleshoot individual member login issues.