Troubleshooting Call & Message Links in the App
If you're having trouble using the call or message links in our app, here are a few things that might be causing the issue and how to fix them.
1. Missing Phone or Messaging App
🔹 Possible Cause: Your device may not have a default phone or messaging app set up, or it may be restricted.
🔹 How to Fix:
- iPhone (iOS): Ensure the Phone and Messages apps are installed and enabled.
- Android: Check that the Phone and Messages apps are not disabled in your settings.
2. App Permissions Not Granted
🔹 Possible Cause: The app needs permission to make calls or send messages.
🔹 How to Fix:
- iPhone (iOS):
- Open Settings > Scroll down to find our app.
- Tap it and ensure Phone and Messages permissions are enabled.
- Android:
- Go to Settings > Apps > Find our app.
- Tap Permissions and ensure Phone and SMS permissions are granted.
3. Default Calling or Messaging App Not Set
🔹 Possible Cause: If you have multiple calling or messaging apps installed, the system may not know which one to use.
🔹 How to Fix:
- iPhone (iOS): The default app is set automatically, but check that FaceTime or a VoIP app isn't interfering.
- Android:
- Go to Settings > Apps > Default Apps.
- Ensure Phone and Messages are correctly set.
4. Airplane Mode or No Cellular Signal
🔹 Possible Cause: Your device is in Airplane Mode, has no cell signal, or is using Wi-Fi only.
🔹 How to Fix:
- Check if Airplane Mode is on (disable if needed).
- Ensure you have cellular service.
- If using Wi-Fi calling, make sure it is enabled in Settings > Phone > Wi-Fi Calling.
5. Carrier Restrictions or No Calling Plan
🔹 Possible Cause: Your carrier may block calls/messages, or you may not have an active plan.
🔹 How to Fix:
- Try making a call or sending a text manually from your Phone or Messages app.
- If it doesn't work, contact your carrier to check for restrictions or plan issues.
6. Outdated App Version
🔹 Possible Cause: The app may have a bug in an old version.
🔹 How to Fix:
- iPhone (iOS): Go to the App Store, search for our app, and tap Update if available.
- Android: Open the Google Play Store, find our app, and tap Update.
7. System Glitch (Restart Needed)
🔹 Possible Cause: Sometimes, a temporary system issue prevents links from working.
🔹 How to Fix:
- Restart your phone and try again.
- Force close and reopen the app.
8. Software Updates Needed
🔹 Possible Cause: Your phone’s operating system may have a bug affecting calling/messaging.
🔹 How to Fix:
- iPhone (iOS): Go to Settings > General > Software Update and install any available updates.
- Android: Open Settings > System > Software Update and check for updates.
9. Trying to Text a Landline
🔹 Possible Cause: Some phone numbers (especially business or office numbers) may be landlines that cannot receive text messages.
🔹 How to Fix:
- Try calling the number instead of texting.
- If it's a business number, check if they offer an alternative mobile number for messaging.
- Some landlines support text-to-voice services (your message is read aloud), but this depends on the carrier.
Still Not Working?
If you’ve tried these steps and the issue persists, please contact us with the following details:
✅ Your phone model (e.g., iPhone 13, Samsung Galaxy S21)
✅ Your iOS or Android version
✅ A screenshot or description of what happens when you tap the call/message button