Common Import Errors

In this Article: 

Upload Your CSV File Errors 

Photo Upload Errors 

Data Import Errors 

This guide covers common errors you may encounter during the import process and how to fix them quickly.

General Tips:

• Use the Back button (lower left) to return to previous steps and make corrections.
• If needed, select Cancel to start over.
• After import, you may need to make some manual adjustments, like marking phone numbers private or adding missing details.

Upload Your CSV File Errors

Error: Import Canceled.

Problem: The uploaded file is not a CSV file.

Fix:

1. Open your spreadsheet (Excel, Google Sheets, etc.).
2. Save it as a CSV (comma-separated values) file.
3. Re-upload the updated file.

Error: Unexpected Error (ColumnCount: 0, CurrentIndex: 14, HeaderRecord)

Problem: There are duplicate column names.

Fix:

1. Check the header row (column names) for duplicates.
2. Ensure each column has a unique name.
3. Save the updated CSV and re-upload.

Photo Upload Errors 

Error: No uploaded photo matching [Photo filename]

Problem: The CSV references a photo filename that wasn’t uploaded.

Fix:

• If you have the photo:
  1. Ensure the filename in the CSV matches the actual photo’s filename exactly.
  2. Use the Back button to upload the missing photo.
  3. Continue the import process.
• If you don’t have the photo:
  1. Open your CSV and remove the missing photo’s filename.
  2. Hit Back to return to the Upload CSV File step.
  3. Upload the updated CSV and continue.

Quick Fix: You can also select "Ignore Column" during mapping to skip missing photos. 

Data Import Errors 

Error: Parsing Issues (Invalid Data in Fields)

Problem: Some fields contain incorrect data, such as:

• Extra numbers in birthdates (e.g., 10/22/20224)
• Email addresses missing "@" (e.g., meganemail.com)
• Spaces inside email fields or any other column, especially leading spaces

Fix:

1. Check the listed family’s row for errors.
2. Ensure all fields are formatted correctly, removing any leading or trailing spaces.
3. Save your CSV, use the Back button to return to Upload CSV File, and re-upload.

Note: If a birth year is missing, we automatically set it to the current year (hidden from public view).

Error: Family Last Name is Required

Problem: A row is missing a Family Last Name, or there are extra blank rows.

Fix:

1. Ensure every row has a Family Last Name.
2. Remove any blank rows between families.
3. Check for rogue characters (open in Notepad to find unexpected commas or characters at the bottom).
4. Save your CSV and re-upload.

Need More Help? If you're still having trouble, reach out to our support team for assistance.